Windows Users:

You can access 3-1-1 Self Service using Microsoft Internet Explorer (version 5.5 or higher). Your browser must have 128-bit security encryption enabled.

Enabling SSL on Microsoft® Internet Explorer 5.0

1. Click Tools, and select Internet Options on the Internet Explorer menu bar.
2. Click the Advanced tab.
3. Scroll down to the Security section.
4. Click to check mark the boxes for SSL 2.0 and SSL 3.0. NOTE: If these boxes are already checked, close the window to leave SSL enabled, or click to remove the checkmark if you want to disable SSL.
5. Click OK.

We recommend that you use Microsoft Internet Explorer (version 5.5 or higher).

MAC Users:

Due to the manner in which various browsers handle secure connections over the Internet, you may encounter difficulty when trying to access 3-1-1 Self Service, depending upon the version of Netscape, Microsoft Internet Explorer, AOL, and other browsers that you may be using.

Enabling Cookies:

The 3-1-1 Self Service application requires cookies to be enabled. Please enable cookies, and retry this application.

A Cookie is used by this application to maintain a "session" with you, and is deleted when the browser is closed. No personal information is stored in cookies unless explicitly approved by you.

Enabling cookies involves an adjustment to your browser settings. Follow these directions to enable cookies on the browsers listed below, depending upon your computer operating system (i.e. PC USERS or MAC USERS):

Microsoft Internet Explorer 6.0:

1. On the Tools menu, click Internet Options.
2. Click the Privacy tab, and in Setting section click the Advanced button.
3. Click Custom Level or change the security level; the Security Settings window is checked
4. Check the "Always allow session cookies"; Click the 'OK' button.
5. Click the 'OK' button on the Internet Options window.
6. Close all Explorer windows, than restart Internet Explorer.

Microsoft Internet Explorer 5.0:

1. On the Tools menu, click Internet Options.
2. Click the Security tab and select the Internet Web content zone.
3. Click Custom Level or change the security level; the Security Settings window is accessed.
4. Scroll down to "Cookies" and "Allow Per Session Cookies (not stored)", and click 'Enable' for both options.
5. Click OK; cookies are enabled.
6. Click here; the 'Search' screen is accessed. Proceed with the sign in procedure.