Denver 911

I became involved in emergency services 24 years ago as a volunteer with my local fire department. I began as a first responder and throughout my 10 year volunteer career I trained to the level of EMT-I and Firefighter I and held the voted position of EMS Division Chief for 2 years. I became employed with ADCOM (Adams County Communications Center) in 1993 as a dispatcher of police, fire and paramedics, which included answering 911 and non-emergency calls. I accepted a position with Denver in 2000 as a police dispatcher and continue to enjoy working with highly skilled individuals at the busiest call center in the state. During my tenure, I have assisted the training department with OJT (on the job training) and participated in the first cross-trained class. I promoted to the position of Operations Supervisor in 2008. I am currently certified as an EMD-Q, CIT, and most recently I tested and was awarded the Emergency Number Professional (ENP) accreditation by the National Emergency Number Association (NENA). After nearly 20 years of call center experience, I continue to enjoy assisting in providing the best customer service possible to the community we serve. The 911 industry is continually changing and I have the utmost respect for the team I work with and their ability to continually adapt to these changes, while still providing outstanding customer service. My position as a supervisor is to support those working on the “front line” and I learn something new every day working with them. I am honored to be a part of such a phenomenal group.

On a personal note, I am the mother of two exceptional children. My daughter earned two Associates Degrees within a year of graduating high school and is currently working as an Emergency Communications Operator while continuing her college education. My son is a junior in high school and has expressed interest in pursuing a career on the fire side of emergency services.

I moved from New York to Colorado in 2008, and have been with Denver 911 since September, 2009.  Even though this is my first foray into the Public Safety arena, I do bring to Denver 911 15 years of Customer Service Managerial & Supervisory Experience.  I have learned a lot in my 2+ years with Denver 911, and look forward to the new challenges each day brings me.  I currently live in Thornton, CO with my wife and 2 sons.

I started my career with the City and County of Denver four years ago at Denver International Airport.  While at the airport, I worked as an Emergency Dispatcher and Call Taker.  Two years later, I transferred downtown to Denver 911 and accepted a position as a Call Taker.  Shortly after that I became a  Dispatcher, and I have since accepted a position as a Supervisor.  I graduated in 2009 with a Bachelors Degree from Metro State and am now working on my Master’s Degree.  I feel very fortunate to work with such a great team and am eager to continue experiencing new challenges within this call center.  I have a lot of respect for the quality of work that goes on here and dare anyone to try to find a better group of employees to work with.