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VoIP and 911
Voice over Internet Protocol (VoIP) is technology that uses the internet or broadband cable to transmit live voice telephone calls rather than calls normally transmitted through the conventional circuits used by the traditional landline telephones.  This relatively new technology has many advantages for the subscriber, but can create some serious mishaps when calling 911 in an emergency.
VoIP and E911

Because VoIP is transmitted over the Internet, the caller’s associated number often comes in a format not recognized by the E911 systems, therefore making the E911 service virtually useless for VoIP users.  E911 is the system that provides Automatic Number Information (ANI) and Automatic Location Information (ALI).

In addition, VoIP calls can often be routed to the wrong 911 center and Internet calls can often get dropped as well.   Along with the lack of ANI/ALI information and these issues, one can see how VoIP can lead to false sense of security.

 

Take Precautionary Mesures

VoIP subscribers enjoy certain advantages, like free long distance, a cheaper option for local and cellular phone services; subscribers must also take precautionary steps to ensure their safety when emergency services are needed.  

§          Keep a landline telephone installed in your house with minimal services so that you can still receive E911 services.

§          Keep a landline or have a back up for power outages or internet difficulties.

§          Know the 911 capabilities of your VoIP provider—they have their own features and abilities pertaining to 911. 

§          Upon signing up for your VoIP register the physical location that the phone will be used at so that it can be entered into your local 911 centers system.

§          When you move reregister your phone with the new address—it may take your VoIP provider sometime to transfer this information to your 911 centers system.

§          Do not use VoIP for 911 reason while mobile—the center you call will only be provided with the address you have registered.

§          Attempt to test you VoIP through your local 911 center during slow times of the day—get this approved with your 911 center first.

§          Keep your family informed of your VoIP limitations and procedures.

 



Emergency Number:  911

 

Non-emergency Number
Police: 720.913.2000

 Special Needs Registry

While there are advances being made by the Association of Public Safety Communications Officials (APCO), FCC and current legislation, to include the corroborative efforts made by the VoIP providers; VoIP has not been proven to be a reliable service for 911 needs.

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