1. When the department receives a copy of a responding police officer's alarm incident report written after responding to an alarm call stating that the alarm incident was avoidable, a computer generated alarm incident notice is mailed from the division office to the alarm user notifying him/her of each false alarm incident.
2. The alarm user has (30) days from the date of notice of the false alarm to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation for appeal could be subsequent police reports, documentation of Public Service power outages, insurance claims and photographs of actual damage done to property. The supervisor of the alarm division will make the determination as to whether or not to grant an appeal based on the ordinance and with occasional consultation with the director.
3. Appeals will be decided based on the grounds specified in the ordinance with the following exceptions:
a. If a series of false alarms occur within four days of each other and if the user provides proof that all false alarms were caused by the same piece of faulty equipment, the division will drop all but the first incident in the series. Acceptable proof of repairs made to an alarm system include an invoice for the part, a bill or invoice from the alarm company, or a repair slip left by the technician.
b. The division will also grant an appeal in cases when an alarm user is out of town for a long time and has a succession of false alarms caused by malfunctioning equipment. Proof of repair and proof of the alarm user's absence must be provided. Acceptable proof of absence include copies of airplane tickets, gas receipts, notice to start delivery of mail, charge card receipts and so forth. All but the first incident in the series will be dropped.
D.R.M.C. Section 42 - 101