311, Denver’s primary source for information about City services, has launched The DNC Hotline, an auxiliary call center established to answer questions related to the Democratic National Convention and to manage an anticipated increase in call volume through the end of the month, it has been announced by 311 Customer Care Relations Director Mike Major. “Hosting the DNC is an historic moment for Denver, but we have to remember that daily life will continue for our residents,” Major said. “Regardless of the call volume for convention inquiries, we don’t want delays for any resident seeking assistance on any issues related to City services.”
Since Aug. 4, an auxiliary call center was already in place to meet the increased demand leading up to yesterday’s primary election. But starting today, the additional center’s focus switches to DNC-related calls. To route the question to the proper operator, a recorded message will ask callers whether they need assistance regarding City services or the convention.
An all-volunteer staff will work The DNC Hotline from 8 a.m. to 11 p.m., seven days a week, until Aug. 29, when 311 will return to normal operations. The Denver 311 Customer Service Center is a comprehensive one-stop resource for anyone seeking information or help regarding services provided by the City and County of Denver.
With the mission to improve customer service and improve safety (helping alleviate non-emergency calls from 911), 311 establishes a perfect foundation for Denver City government to continually improve. Using 311 in Denver will allow access to City services – no more sorting through more than 800 Denver listings in the phonebook. The 311 system has three objectives: better customer service, greater efficiency and fewer non-emergency calls to 911.