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How to File a GrievanceIf you have a work-related issue which was not taken to or resolved through the open door policy or
mediation, and you are a Career Service employee with a grievance as defined in
Dispute Resolution Rule 18, Section 18-10C, you may prepare and complete all sections of the official
CSA grievance form and file it with your Agency designee.
Important: Complaints of discrimination, harassment, or retaliation may not be grieved using the process above because there is a separate process for these complaints. For more information, see
Rule 15. You can also
download the CSA Complaint Form.
Appeals and Hearings
The Career Service Hearing Office provides a fair and neutral appeal process for City employees in accordance with the Career Service Rules.
Procedures and requirements for appealing the results of formal complaints and grievances, as well as employer actions that can be appealed directly to the Hearing Office, are set out in
Rule 19 Appeals. For further information:
-
- Read the Hearing Office procedural guide.
- If you choose to file an appeal, download and complete the Hearing Office appeal form and fax or hand deliver the form so that it is filed within 15 calendar days of the notice of action being appealed (or within 30 calendar days of an alleged Whistleblower Ordinance retaliation).
- Read the Career Service employment rules and policies.
Search Hearing Office Decisions on Appeals By: