I receive the error message: An incorrect user name or password was entered. Please try again.

If you have tried again and it still does not work, please check that:

1. You are using only lower case letters in your user name
2. You are entering your password with upper and lower case, depending on how you have set up your password.

If you still cannot log on, please email CitywideAdmin.Help@Denvergov.org. In the email include that you are getting a password error when logging in. Do not send your password but please include the user name you are attempting to use.

I receive an error message about JAVA when I attempt to log in.

Please contact your agency's Technology Services, include in the email or phone call that you had a JAVA error when running Kronos. If you are do not know how to contact your agency's Technology Services, please contact TSHelp.Desk@denvergov.org or call 720 913-HELP.

I receive an administration error when I attempt to log in to Kronos.

Please email CitywideAdmin.Help@Denvergov.org. Please include in the email that you are receiving an administration error when attempting to log in to Kronos.