CSA is responsible for providing qualified candidates to City agencies for hiring consideration. This involves recruiting applicants, developing examinations, administering and scoring examinations, and certifying eligible candidates to City agencies.
Certification
Candidates who have been "certified" are eligible for hire into a career service position. Certification means that the candidates meet the minimum qualifications for the class, have completed an examination process and been placed on a list in rank order, based upon examination results. The top twenty names are then "certified" to the agency, which means the agency receives the certified names to contact for a hiring interview. Certification does not guarantee a job offer. The agency is required to interview three certified candidates. Once hiring interviews have been completed, the agency contacts CSA with certification results and provides notification of interview results to the people interviewed. Eligible lists typically last for ninety days and may be extended. Some lists may be abolished before the list expires.
Recruitment
When there is no viable eligible list in existence, CSA will recruit candidates to fill the position. The class is announced and classification title, pay range, and minimum qualification requirements, open and close dates, and the required exams are described. Information and assistance in determining an appropriate examination process is obtained from agency subject matter experts.
Applicant Processing
Once the job posting is closed, all applications are reviewed for minimum qualification requirements to determine qualification for further testing. Applicants who do not qualify are notified by mail or email depending on the applicants' stated preference. Applicants who qualify proceed to the next phase of the examination process which may include a written test, an assessment interview, a critical incident evaluation, performance test, or other examination. Once the testing process is complete, examinations are scored and candidates are notified of test results. Names of candidates who pass the examination are placed on an eligible list in rank order of scores, from highest to lowest.
Test Review
Applicants for employment or promotion in the Career Service who are dissatisfied with the results of the examination process may notify the recruiter of their concerns in writing or by e-mail within three (3) business days from the mailing of notice of the examination.