Principal customer service rules prescribed by the FCC:

• Cable company must have operators on duty at convenient operation hours and must answer all calls within 30 seconds, 90% of the time (excluding conditions beyond the company's control), as measured quarterly.
• Standard installations must be performed within 7 business days.
• Must offer four-hour appointment windows on service calls, or a specified time.
• Must respond to service interruptions (outages) within 24 hours.

The City and County of Denver has adopted more stringent customer service standards, which have been mutually agreed upon by the City and Comcast (formerly AT&T Broadband) and approved by the City Council. The Office of Telecommunications serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Comcast to their complete satisfaction. Call Dorothy Wilson at 720-913-8888 during normal business hours.