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Complaints

Please complete a Complaint Form should you have an issue with a short-term rental operation in your neighborhood.  Many additional resources are available over the phone or online:

  • The 3-1-1 Call Center is available 7 days a week at 720-913-1311
  • For loud disturbances or suspicious activity, the non-emergency police line is available 24/7 at 720-913-2000
  • Issues can be reported online 24/7 using pocketgov or by emailing Excise and Licenses at STR@denvergov.org
  • For emergencies please dial 9-1-1

 

Mediation

Having conflict with your neighbor?  So many times we’re not sure where to turn or what to do when our quality of life is impacted.  The City provides an independent, objective mediation and conflict resolution resource (free to residents) to help you resolve conflict within your neighborhood.  

The goal of mediation is to reach a written agreement between neighbors.  Examples of potential agreements for short-term rental issues include prohibiting renters from parking in certain areas, implementing quiet hours, restricting smoking areas, and providing contact information to neighbors should a renter become disruptive.

If you are interested in speaking with the mediation team contact STR@denvergov.org or click here for more information.