Mayor Michael B. Hancock created the Peak Performance program in 2011 to increase taxpayers’ return on their investment in government. With a focus on improving customer experience, Peak partners with city departments/agencies to enable employees to improve their work. Peak Academy trains and facilitates continuous improvement through training in methodologies such as Lean and Behavioral Insights Techniques, as well as extended engagements with agencies. The Innovation Fund enables investments in breakthrough technologies and initiatives. The Denver Data Lab supports agencies as they visualize data in ways that enable employees at all levels to see and achieve their objectives. Through 2016, these efforts have saved Denver over $21M, dramatically reduced wait times at locations such as the DMV, and signed up over 25,000 users to customized online services such as PocketGov that shift workload to lower cost channels.