Christine is the Deputy CIO for Technology Services at the City and County of Denver. She is directly responsible for an application portfolio of over 300 Enterprise and Business applications, Enterprise Architecture, and Project and Portfolio management. At any one time, Technology Services typically has over $30 million of projects in flight. She has indirect responsibility for managing the day to day operations of the entire department, 300 employees strong.
She started her career in the private sector working in the Accounting field and quickly transitioned into the Information Technology field. She was instrumental in the creation of an in-house IT department for Paper Warehouse, Inc. on a national level and went on to be the IS Director for a sporting goods retailer in Colorado.
After a brief stint as an IT instructor for Cambridge College, she started with the City and County of Denver in 2000. She worked on the original implementation of PeopleSoft and has taken on many roles and projects within Technology Services since. One highlight was Denver’s 311 initiative that went live in 2006, in which she served as the City’s project manager for the constituent relationship management software implementation and there have been many more highlights since.
Chris attended college at the University of Notre Dame and the University of St. Thomas in St. Paul, MN and earned a Bachelor’s Degree in Business Management with an Accounting minor. She loves digging razor clams on the beaches of the Northwest, golfing, puzzles, and is an avid supporter of Thanksgiving Meals on Wheels.
Agency Services comprised of 911CAD and the Electronic Engineering Bureau (EEB) are customer facing teams that provide support to the 911 Communications Center and First Responders. Both teams have evolved from “old school” technologies of pre-911 phone systems, IBM cards, shortwave radio, morse code, and vacuum tubes, to modern technologies including Computer Aided/Digital Dispatch, Software Defined radio, Digital modulation, and IP based infrastructure. The same goals remain though - provide the best systems to meet the 911CAD and wireless voice/data communication needs of Denver citizens, first responders, and other agencies in the city.
The Applications team provides solutions that increase efficiency, automate business processes, improve customer service, and meet city business objectives. This includes enterprise-wide applications such as Enterprise Resource Planning (ERP) systems, Geospatial Information Systems (GIS), the denvergov.org website, document management, enterprise cashiering, and more. The Applications team also provides business area specific applications including review, a permitting and inspection system, legislative information system, jail management system, the tax collection system, etc. Primary activities include business and systems analysis, design, application development, commercial off-the-shelf (COTS) application configuration, systems integration, quality assurance/testing, application support, business intelligence, reporting, data management, and database maintenance and support.
The Administration team ensures that administrative operations within TS run efficiently, providing leadership in day-to-day activities related to CIO and deputy CIO support, executive assistance, human resources functions, physical distribution and logistics (real estate), monitoring spending in training programs, and serving as liaisons to other City agencies for TS employees. In addition, the Administration team serves as the agency's main conduit of employee engagement events and functions. The team onboards all new employees, and is the initial face of TS via greeting customers. All internal communications are routed through the Administration Team, and the group oversees and manages internal office policies and procedures.
Denver 311 is made up of a team of empowered agents who are passionate, demonstrate a keen customer focus, are enthusiastic, and are devoted to excellence. We strive to connect residents with services and deliver an unprecedented commitment to assist while providing them with an effortless, accessible way to navigate city services.
Click here to learn more about 311.
The Denver Marketing Office manages the city's brand identity and works to create and support strategic marketing efforts aimed at promoting the City and County of Denver. The office serves as a resource for all city agencies and departments, advising them on marketing opportunities and best practices; traditional and emerging tools; design and messaging tactics; and helps to facilitate and leverage citywide sponsorship opportunities. The office is housed with Denver Technology Services to enhance the city's customer experience by aligning digital technologies with marketing and communications efforts.
Denver Media Services (DMS) operates a television production studio, complete with control rooms, in-studio cameras and remote broadcast capabilities. The team broadcasts city-related television programming such as City Council and Mayoral public hearings and legislative committees, live for viewers interested in Denver politics. City agencies also collaborate with Denver Media Services to create original programming and promotional videos. Get caught up with all things Denver by watching Denver 8 TV or streaming meetings live and on-demand, via the web.
Enterprise Architecture (EA) functions to align technology with business strategy. They produce technology roadmaps, technology standards, and evaluate new capabilities. EA also produces diagrams and roadmaps of City and County of Denver systems and services in order to make better technology decisions.
The Operations team has adopted a Plan, Build, Run organizational model. The Service Delivery team is responsible for planning and building and are involved in designing and implementing any new systems brought online. The Service Operations Team is responsible for the ongoing maintenance and enhancements of these systems once they are in a production state. Finally, the Information Security team monitors and responds to threats and vulnerabilities. This includes monitoring for attacks to our network, responding to computer viruses that may have gotten around our shields, confirming adherence to cloud security requirements, and ensuring regulatory compliance.
The PMO (Project Management Office) exists to serve the city’s departments and agencies by delivering citywide project support to the departments and agencies, and their clients by establishing policies, procedures, financial tracking, and standardized methodologies for efficient and successful delivery of approved projects.