Nov 24, 2017
Now in its 17th year, the Center for Digital Government uses the Digital Cities Survey to recognize cities using technology to improve citizen services, enhance transparency and encourage citizen engagement. The City and County of Denver received 6th this year.
6TH CITY AND COUNTY OF DENVER, CO
Unprecedented population growth means Denver must be both nimble and thoughtful in how it deploys technology and services. From trying to improve citizen access to services like 311 to deploying a new enterprise resource planning (ERP) system, the mission is secure and accessible government. Open data and connectivity for all residents is a priority for the city and county. When it comes to mobility, citizens and staff are given the tools they need. A mobile app with a suite of functionality assists residents, while police and fire are outfitted with the technological tools they need to effectively respond to emergencies, and 911 systems have been upgraded to receive texts from mobile numbers. In the near term, officials hope to roll out a mobile digital fingerprint to help officers identify persons of interest in the field. Through shared services partnerships, the city and county have made several advances in both the services they offer and the overall quality of life in the region. Two examples of this are found in the cross-agency cooperation around liquor and marijuana licenses and permits, as well as the digital public engagement platform, Denveright, which focuses on future land use. Looking ahead, Denver has its sights set on other collaborative opportunities, like the investment in a 300-mile fiber network partnership with Public Works Transportation and Mobility.
On the daily operations side of the house, Denver can also be commended for its practicality. This year the local government worked to streamline its computer support plans. In 2016, IT spent 258 hours fixing crashed computers, so it changed tactics, allowing for more proactive monitoring at no additional cost. Additionally, the city's Peak Performance team has helped to identify process improvement opportunities in multiple agencies that have amounted to $9 million in hard savings and $16 million in personnel time savings. When it comes to the Internet of Things (IoT) and artificial intelligence (AI), Denver is seeking opportunities to use both. IoT will likely find a place in the region's smart cities plan, and AI is being looked at for its analytics and chatbot potential.
Courtesy of Govtech.com, 2017 Digital Cities: Winners Work to Make Government Efficient, Effective and Responsive, November, 8 2017.