About Denver's 311 Call Center

Denver 311 exists to increase the level of citizen satisfaction when contacting the City and County of Denver. Denver 311 provides a centralized repository for information relating to citizen issues and agency process and procedures.

Our contact center provides state-of-the-art multi-channel communication paths to the citizen, including voice, electronic, walk-up, and web-enabled self help mediums. By offering insight into ways to improve city government through accurate and timely measurement, our hope is to build a superior 311 center that can be used as a benchmark by local government. 

Our goal is to help agencies improve service delivery by allowing them to focus on core missions and manage workload in an efficient and timely manner.

The City & County of Denver is a proud recipient of the Public Technology Institute’s
Citizen Engaged Community Award


311 Tips

In many cases where an officer/inspector/engineer will be sent out to do work, 311 will need an exact address and possibly contact information. Having this information ready will allow 311 to submit the request to the agency immediately.
311 does not handle emergency calls. When we receive emergency calls (that require the assistance of police, fire, medical, etc.), we connect those calls to 911.
311 only handles issues about City & County of Denver agencies and services.  If the question is related to another government jurisdiction (State of Colorado, other county, Federal government), we will attempt to find a number for you to call. If we don’t have a number readily available, you will need to contact directory assistance (411) or search the blue pages for government listings. In 2010, 311 took 21,833 calls for other jurisdictions.

311's busiest times of the week are Mondays and Fridays and mid-morning on most days.  Your call will most likely be answered more quickly outside those specific time frames.

Get Help Now

Report a problem online, or via mobile app 24/7, to get help with city services or check the status of your request.

Or Contact 311 By Phone

Within Denver dial: 3-1-1 Outside Denver: 720-913-1311



How To

"How To" Denver Videos

Watch instructional videos to get answers to your questions about motor vehicle registration, missed trash collection, and more.

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