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2014 Progress Reports
2014 Impact Statements
2013 Impact Statements
2014 Rapid Improvement Events
ACC Data Entry for Intake
OED Application, Award, and Contract Development
ACC Administrative Citation Backlog
OED On-the-Job Training and Customized Training Reimbursement
PW-WMD Manhole Adjustments (Lowering)
CRCF Loss Recovery for Auto and Property
PW Capital Project Management Reporting Process
Denver Public Library - Materials Disposal Through Reuse & Recycling
DSD-VIF Investigations Unit Auction Prep Process RIE
Treasury Special Events Sales Tax Registration & Return Processing
DFD Community Request Process Improvement
OED Standard Work for Case Comments and Desk Logs
OED TANF and QA Casefile Review Workshop
DHS and OED State Diversion RIE
Police, Fire, and Public Works - Fleet Replacement Specifications - 2014 Year-End Update
2013 Rapid Improvement Events
BMO Position Justification
DHS Hotline Screen Out
DHS Modifying A Child Support Order
DHS Standardize Interview
DIA Backfilling a Vacancy
OED Contract Awards Phase I
DHS Monthly Contacts
DHS Red Team
DHS After Hours Diligent Search
DHS CCAP Intake
DHS Intake to Enforcement
DMV Hi to Bye
OED Contract Awards Phase II
OED GED Attainment
OED Case File Review
DHS Case Transfer
DSD Vehicle Release to Individual
DHS CMC Standard Work
DHS Court Report
ACC ACO Citation Process
FCC Order In
OED Workforce Center Access Points
DHS Pend Verification Time
DED On-boarding Election Judges
DIA Contract Process - 90 Day Forecast to RFP Issuance
DOF Accounts Payable Invoice Flow
OED Insurance Requirements
PW - Solid Waste Mangement - Dumpster Service
DSD Vehicle Intake
DIA Contract Process - Advertisement to Manager's Signature
PW - ROWE Vehicle Standardization
DOF - Treasury Tax Audit Write-up
Police, Fire, and Public Works - Fleet Replacement Specifications
OED - DSBO Reconsideration and Hearing Appeal
OHR - Personnel Investigations
ACC - Animal Status and Evaluation
Value Stream Analysis - Denver County Court Probation
2012 Case Studies - Integrated Criminal Justice
Unified Summons & Complaint: Streamline Issuing Tickets & Data Exchange
Identification & Intake Process: Streamline Positive Identification Process
2012 Case Studies & Lean Rapid Improvement Events - Excise and License
Excise & Licenses and 911
2012 Case Studies & Lean Rapid Improvement Events - Department of Human Services
Youth and Community Division
Fraud Investigations Unit
Immediate Response Process
IVE Help Desk Tickets
Mailrooms Scanning Process
Revenue Generation Unit
Improve the TANF to CCAP Referal Process
Improve Travel Request Approval Process
Child Study Process
Youth Services & Vital Documents Collection
Improve Denver Human Services’ Health Passport Process
Improve the Grants Initiation Process
Presentations: Green Belt
Green Belt Lecture Videos
Are you new to the concept of Lean? To get started, download our Glossary of Lean Terms.
Collins, Jim. Good to Great: Why Some Companies Make the Leap...and Others Don't. New York: Harper Collins Publishers Inc., 2001.
Covey, Stephen M.R. The Speed of Trust: The One Thing that Changes Everything. New York: Free Press, 2006.
Diamond, Stuart. Getting More: How You Can Negotiate to Succeed in Work and Life. New York: Three Rivers Press, 2010.
Duhigg, Charles. The Power of Habit: Why We Do What We Do in Life and Business. New York: Random House Trade Paperbacks, 2012.
Gawande, Atul. The Checklist Manifesto: How to Get Things Right. New York: Metropolitan Books, 2009.
Gladwell, Malcolm. David and Goliath: Underdogs, Misfits, and the Art of Battling Giants. New York: Little, Brown and Company, 2013.
Gladwell, Malcolm. What the Dog Saw: and Other Adventures. New York: Little, Brown and Company, 2009.
Heath, Chip and Heath, Dan. Switch: How to Change Things When Change is Hard. Crown Business. 2010.
Hutchinson, Peter. The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis. New York: Basic Books, 2004.
Kelley, Tom, and Littman, Jonathan. The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm. Doubleday: New York, 2001.
Koenigsaeker, George. Leading the Lean Enterprise Transformation, Second Edition. Boca Raton: CRC Press, 2013.
Lewis, Michael. Moneyball: The Art of Winning an Unfair Game. New York: Norton, 2004.
Martin, Karen, and Osterling, Mike. Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation. New York. McGraw Hill Education, 2014.
Miller, Ken. Extreme Government Makeover: Increasing Our Capacity to Do More Good. Washington, DC: Governing Books, 2011.
Miller, Ken. We Don't Make Widgets: Overcoming the Myths That Keep Government from Radically Improving (Governing Management Series). Washington, DC: Governing Books, 2008.
Peter, Nixon. Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast. Hoboken: Wiley, 2012.
Sinek, Simon. Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. New York: Penguin Group LLC, 2014.
Womack, James P., and Jones, Daniel T. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Free Press, 2003.
Videos: Innovation & Lean
Videos: Standard Work
Green Belt Lecture Videos
The Mayor’s Office and city leaders have created the Peak Academy to train colleagues on the principles of “Lean”. Through Peak Academy, city staff learn techniques and strategies for implementing Peak Performance throughout their department, taking personal investment in the City's continuous improvement initiatives.
To learn more about Peak Academy, view What is the Peak Academy and how do I get involved?
View our up-to-date calendar for all Peak Academy training classes &events.