References & Resources

The Lean Process Improvement methodology teaches ways to identify and eliminate waste in a process. The following references guides correspond to the Lean tools taught in the Peak Academy.

2014 Progress Reports

2014 Impact Statements

2013 Impact Statements

2014 Rapid Improvement Events

January 2014

February 2014
ACC Data Entry for Intake
OED Application, Award, and Contract Development

March 2014
ACC Administrative Citation Backlog
OED On-the-Job Training and Customized Training Reimbursement

April 2014
PW-WMD Manhole Adjustments (Lowering)
CRCF Loss Recovery for Auto and Property
PW Capital Project Management Reporting Process 
Denver Public Library - Materials Disposal Through Reuse & Recycling

May 2014

June 2014
DSD-VIF Investigations Unit Auction Prep Process RIE

July 2014
Treasury Special Events Sales Tax Registration & Return Processing

August 2014
DFD Community Request Process Improvement

September 2014

October 2014

November 2014

December 2014
Police, Fire, and Public Works - Fleet Replacement Specifications - 2014 Year-End Update

2013 Rapid Improvement Events

February 2013
BMO Position Justification
DHS Hotline Screen Out

March 2013
DHS Modifying A Child Support Order
DHS Standardize Interview
DIA Backfilling a Vacancy
OED Contract Awards Phase I
OHR Onboarding
DHS Monthly Contacts
DHS Red Team

April 2013
DHS After Hours Diligent Search
DHS Intake to Enforcement
DMV Hi to Bye
OED Contract Awards Phase II
OED GED Attainment

May 2013
OED Case File Review
DHS Case Transfer

June 2013
DSD Vehicle Release to Individual
DHS CMC Standard Work
DHS Court Report

July 2013
ACC ACO Citation Process 
FCC Order In
OED Workforce Center Access Points
DHS Pend Verification Time

August 2013
DED On-boarding Election Judges
DIA Contract Process - 90 Day Forecast to RFP Issuance
DOF Accounts Payable Invoice Flow
OED Insurance Requirements

September 2013
PW - Solid Waste Mangement - Dumpster Service
DSD Vehicle Intake

October 2013

DIA Contract Process - Advertisement to Manager's Signature
PW - ROWE Vehicle Standardization
DOF - Treasury Tax Audit Write-up

November 2013
Police, Fire, and Public Works - Fleet Replacement Specifications
OED - DSBO Reconsideration and Hearing Appeal
OHR - Personnel Investigations

December 2013
ACC - Animal Status and Evaluation
Value Stream Analysis - Denver County Court Probation

2012 Case Studies - Integrated Criminal Justice
Unified Summons & Complaint: Streamline Issuing Tickets & Data Exchange
Identification & Intake Process: Streamline Positive Identification Process

2012 Case Studies & Lean Rapid Improvement Events - Excise and License
Excise & Licenses and 911

2012 Case Studies & Lean Rapid Improvement Events - Department of Human Services
Contracts Monitoring
Youth and Community Division
Fraud Investigations Unit
Grant Monitoring
Immediate Response Process
IVE Help Desk Tickets
Mailrooms Scanning Process
Revenue Generation Unit
Improve the TANF to CCAP Referal Process
Improve Travel Request Approval Process
Child Study Process
Youth Services & Vital Documents Collection
Improve Denver Human Services’ Health Passport Process
Improve the Grants Initiation Process



Are you new to the concept of Lean? To get started, download our Glossary of Lean Terms.

Peak Progress

The Mayor’s Office and city leaders have created the Peak Academy to train colleagues on the principles of “Lean”. Through Peak Academy, city staff learn techniques and strategies for implementing Peak Performance throughout their department, taking personal investment in the City's continuous improvement initiatives.

To learn more about Peak Academy, view What is the Peak Academy and how do I get involved? 

Peak Academy Calendar

View our up-to-date calendar for all Peak Academy training classes &events.


For questions and feedback, contact:
  • Peak Academy and Process Improvement, Brian Elms