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Jan 29 2014 (257 reads)

Instead of looking for better results through data analytics, new technology or paid consultants, Denver looks to its own employees for simple, straightforward reforms.



Jan 02 2014 (374 reads)

The Peak Academy continues to be surprised by one remarkable fact:  innovations generated from individual black belts are outperforming Rapid Improvement Events and other team-based projects. This fact serves as proof that small, simple changes do add up over time to create the biggest impact overall. 



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Get Started with Peak Academy

Learn the principles of Lean, and the techniques & strategies for implementing Peak Performance.



On Day One, Mayor Hancock launched his Peak Performance effort to support his administration's priorities of kids, jobs and safety net for the less fortunate. Instead of outside experts telling city workers how to do their jobs better, the Peak Performance approach invests in Denver's employees by giving them the tools to solve city problems. Through the Peak Performance initiative, city employees have identified inefficiencies and embraced a new culture of  innovation and improvement to eliminate inadequacies and provide the best service possible. Thanks to these employees’ efforts, the City of Denver will save $10 million annually by working to make each and every department operate at Peak Performance.

Our Focus

 

Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.


Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.


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