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Jan 29 2014 (317 reads)

Instead of looking for better results through data analytics, new technology or paid consultants, Denver looks to its own employees for simple, straightforward reforms.



Jan 02 2014 (446 reads)

The Peak Academy continues to be surprised by one remarkable fact:  innovations generated from individual black belts are outperforming Rapid Improvement Events and other team-based projects. This fact serves as proof that small, simple changes do add up over time to create the biggest impact overall. 



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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

Get Started with Peak Academy

Learn more about PEAK Academy - Trainings, Events, Resources  


 

Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.


Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.


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