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Feb 25 2014 (366 reads)

When the city's marijuana-licensing program faced a crisis, a team trained in efficiency showed how nimble public employees can be.

Feb 18 2014 (559 reads)
Do you acknowledge the need to change? Do you confront your problems, both personal and professional?

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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government.   

Our Focus

Get Started with Peak Academy

Sign up for a training, learn the principles of Lean, and find out more about PEAK Academy 


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.