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Mar 28 2013 (123 reads)

Business at the Denver Department of Excise and Licenses has been booming since medical marijuana centers were added to its task list. - Westword Denver

Mar 08 2013 (204 reads)

In 2011, Denver embarked on an effort to create a culture of innovation among city employees with Lean training through our Peak Academy. Denver’s goal is to turn 10,300 employees into innovators. - Living Cities

Mar 01 2013 (901 reads)

"Rapid Improvement Event” - March 2013

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Get Started with Peak Academy

Learn the principles of Lean, and the techniques & strategies for implementing Peak Performance.

On Day One, Mayor Hancock launched his Peak Performance effort to support his administration's priorities of kids, jobs and safety net for the less fortunate. Instead of outside experts telling city workers how to do their jobs better, the Peak Performance approach invests in Denver's employees by giving them the tools to solve city problems. Through the Peak Performance initiative, city employees have identified inefficiencies and embraced a new culture of  innovation and improvement to eliminate inadequacies and provide the best service possible. Thanks to these employees’ efforts, the City of Denver will save $10 million annually by working to make each and every department operate at Peak Performance.

Our Focus


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.