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Mar 28 2013 (164 reads)

Business at the Denver Department of Excise and Licenses has been booming since medical marijuana centers were added to its task list. - Westword Denver

Mar 08 2013 (256 reads)

In 2011, Denver embarked on an effort to create a culture of innovation among city employees with Lean training through our Peak Academy. Denver’s goal is to turn 10,300 employees into innovators. - Living Cities

Mar 01 2013 (1423 reads)

"Rapid Improvement Event” - March 2013

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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

Get Started with Peak Academy

Learn more about PEAK Academy - Trainings, Events, Resources  


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.