What's New

Archive Search: Search

Mar 18 2014 (379 reads)

Allowing Authenticity: Thoughts on the Peak Academy       

Mar 13 2014 (1103 reads)
Anthony Maestas, DIA, identified savings through unused paint being disposed of unnecessarily at the end of shifts. The paint can be reclaimed by fully cleaning the pipelines, which will lead to annual savings.
Mar 06 2014 (735 reads)

Ultimately, what we care about is outcomes—not only how many police patrols are conducted, or how much professional development a teacher gets every year (these are outputs) but whether these outputs are reducing crime and improving student achievement.

Page 1

Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

Get Started with Peak Academy

Learn more about PEAK Academy - Trainings, Events, Resources  


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.