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Apr 23 2014 (176 reads)
Earlier this year, our team traveled to Boston to meet with a group of innovation directors and chiefs of staff of the largest 30 cities in the country. During the meeting we noticed something; the Peak Academy was organized differently than most municipalities’ innovation programs.

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Get Started with Peak Academy

Learn the principles of Lean, and the techniques & strategies for implementing Peak Performance.



On Day One, Mayor Hancock launched his Peak Performance effort to support his administration's priorities of kids, jobs and safety net for the less fortunate. Instead of outside experts telling city workers how to do their jobs better, the Peak Performance approach invests in Denver's employees by giving them the tools to solve city problems. Through the Peak Performance initiative, city employees have identified inefficiencies and embraced a new culture of  innovation and improvement to eliminate inadequacies and provide the best service possible. Thanks to these employees’ efforts, the City of Denver will save $10 million annually by working to make each and every department operate at Peak Performance.

Our Focus

 

Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.


Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.


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