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Jun 21 2013 (1276 reads)


In a meeting recently with the Office of Human Resources, we talked about Peak Performance and the Peak Academy creating a disruption in the work place.  It sounds a little dramatic…and maybe it is.  Disruption typically has a negative connotation.  However, in this case, disruption helps create movement and innovation. It is our role in the Peak Academy to show that disruption can actually translate to good, positive change that takes a little bit of adjustment and doesn’t have to be scary. 

Jun 21 2013 (1168 reads)

“Buy in.” We hear this phrase frequently.  Why do people promote “buy in?”  We can cash out of anything we buy into, whether it’s a stock, a poker game, a time share or a house… “Buy in” gives us an option.  

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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

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Learn more about PEAK Academy - Trainings, Events, Resources  


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.