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Learn the principles of Lean, and the techniques & strategies for implementing Peak Performance.



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Aug 29 2013 (441 reads)
A year ago, the Peak Academy embarked on a journey with a simple premise: that with more than 10,000 employees, the city’s government workers are our largest single asset. Think about it. More than 60% of the total budget is invested into the people who provide services, supports and infrastructure to the City and County of Denver, Colorado.
Aug 14 2013 (212 reads)
To become more efficient and effective at our jobs, we often delegate work and other tasks. Yet, we have done a great job over the years of delegating our own accountability as well.

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On Day One, Mayor Hancock launched his Peak Performance effort to support his administration's priorities of kids, jobs and safety net for the less fortunate. Instead of outside experts telling city workers how to do their jobs better, the Peak Performance approach invests in Denver's employees by giving them the tools to solve city problems. Through the Peak Performance initiative, city employees have identified inefficiencies and embraced a new culture of  innovation and improvement to eliminate inadequacies and provide the best service possible. Thanks to these employees’ efforts, the City of Denver will save $10 million annually by working to make each and every department operate at Peak Performance.

Our Focus

 

Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.


Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.


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