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Sep 24 2013 (290 reads)

What do the paperback book, Chef Boyardee’s dinosaur pasta, G.I. Joe, and Crest Whitestrips all have in common?

Sep 20 2013 (463 reads)
With Congress trapped in budget battles and partisan gridlock, cities have emerged as the best source of government innovation. Two new reports by the Center for an Urban Future and NYU Wagner Innovation Labs demonstrate the growing vitality, experimentation, and creativity of cities in the U.S. and around the world. Together, these two Innovation and the City reports—which were funded by Citi Community Development—provide 40 tested and scalable reforms that can improve, and possibly transform, American cities.

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Get Started with Peak Academy

Learn the principles of Lean, and the techniques & strategies for implementing Peak Performance.

On Day One, Mayor Hancock launched his Peak Performance effort to support his administration's priorities of kids, jobs and safety net for the less fortunate. Instead of outside experts telling city workers how to do their jobs better, the Peak Performance approach invests in Denver's employees by giving them the tools to solve city problems. Through the Peak Performance initiative, city employees have identified inefficiencies and embraced a new culture of  innovation and improvement to eliminate inadequacies and provide the best service possible. Thanks to these employees’ efforts, the City of Denver will save $10 million annually by working to make each and every department operate at Peak Performance.

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Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.