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Aug 06 2013 (0 reads)
Enhancing Social Infrastructure Through Partnership
Social Infrastructure is the infrastructure of facilities, service and networks that help individuals, families, groups and communities meet their social needs. The infrastructure itself is intangible and somewhat difficult to universally define, but the effect it has on a community is clear. One area of a Social Infrastructure that drives the success of a community is the awareness and understanding of opportunity.

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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

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Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.


Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.


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