The Denver Metro Chamber of Commerce today named Kelly Brough its new president and CEO. Brough, 45, has been Mayor John Hickenlooper’s chief of staff since December 2006.
“The Chamber’s selection committee had two remarkable individuals to choose from, but Kelly Brough is one of the most talented individuals in the entire city. Kelly is a tireless worker and holds herself and those around her to the highest ethical standards. Perhaps most importantly, she is a constant force for innovation and will do whatever it takes to get the job done,” said Hickenlooper. “She’s earned and deserves this opportunity. We have every confidence she’ll be a great success. If she can do for the Chamber half of what she’s done for the City, Denver’s business community will be well served.”
Hickenlooper has not named Brough’s replacement and plans an open search.
“Kelly leaves a great team behind. As we search widely, and quickly, for a new chief of staff, we know people will recognize what big shoes these are to fill, but we’re sure there are others out there eager for such a challenge,” Hickenlooper said.
Mayor Hickenlooper will be available to speak with reporters at 1:30 p.m. today in the Mayor’s Office, City & County Building, 1437 Bannock St., Room 350. Please contact Sabrina D’Agosta at email@example.com
if you plan to attend.
Prior to serving as Chief of Staff, Brough served as the Deputy Chief of Staff and Director of the Office of Accountability and Reform. During her career, Brough’s work has focused on improving public sector performance and service delivery, and developing stronger working relationships between the public, non-profit and private sectors.
Brough started her career as a counselor for youth in the criminal justice system. She went on to serve as a Personnel Analyst for the City and County of Denver and a Legislative Analyst for the Denver City Council. Brough returned to the City in 2003 as the first female Director of Human Resources. She successfully moved the human resource department from an authoritarian culture to one based on service delivery and focused on outcomes. During her two years in this role, Brough led significant reforms including moving the City to a full pay for performance system and establishing the City’s first bonus plan program.
Brough also spent some time directing an internationally recognized leadership program at the University of Colorado at Denver – the Rocky Mountain Program. Brough served as a consultant to many local governments facilitating decisions, managing large public processes and comprehensive planning efforts, mediating disputes and providing strategies to build stronger public/private partnerships. This work took her to Hungary (working with 50 local mayors) and allowed her to work with a number of local governments throughout Colorado and the West.
In August 2005, Mayor Hickenlooper tapped Brough to be the Deputy Chief of Staff and Director of the Denver Office of Accountability and Reform stating, “Kelly has proved to be instrumental in our efforts to reform and improve the career service system. She is an effective problem-solver and will be vital to our continuing work to make City government more customer-friendly.”
In this role Brough’s key responsibilities were to implement the new 3-1-1 customer service system and create an organizational culture which embraces performance management and continuous improvement in Denver.
Brough earned a master’s degree in business administration from the University of Colorado at Denver in 1989 and a bachelor’s degree in sociology, criminal justice from Montana State University in 1986. Brough has served on a number of boards and commissions and currently serves on the Metro Denver Sports Commission, the Denver Metro Chamber Leadership Foundation and the Denver Urban Renewal Authority. She has attended a number of leadership programs including the JFK School of Government’s program at Harvard for State and Local Public Officials. Brough was also named an American Marshall Memorial Fellow in 2001 studying local public policy in Europe.