DENVER – Mayor Michael B. Hancock today announced the launch a new 311 mobile app and online help system, two customer service improvements designed to enhance transparency and open communication between the City and its residents.
“In order for city government to work better, faster and stronger we need to apply a 21st Century approach to how we operate,” Mayor Hancock said. “Using these new technologies will provide quick and easy access to city information. The upgrades to the 311 system will boost efficiencies and enhance customer experience.”
Available for the iPhone, iPad and iPod Touch, the 311 Mobile App provides citizens a new avenue to access city services while on-the-go. The new mobile app can be used to request assistance from Denver’s 311 Help Center and track the outcome of a request. It offers the convenience of GPS recognition to help identify the location of a complaint, upload photos of a problem, and transmit requests on a wide range of topics. To learn more or to download the app, visit the iTunes App Store HERE.
“We’re excited about these new information platforms,” Mike Majors, 311 Contact Center Director, said. “The means to accessing information is ever-evolving. It’s important that we stay on pace with the latest technology to increase efficiencies and better our customer service.”
311 has also developed an upgraded online help system to make it easier for residents to request services, complete transactions and access general information online.
Services and information on the upgraded system include:
- Recycling and trash pickup schedules;
- Motor vehicle registration and renewal requirements;
- Business licensing requirements; and
- Graffiti removal information.
The new 311 Online Help System can be accessed through your mobile device or Smartphone. Go to: www.denvergov.org/311.
The City and County of Denver was also recently designated a “Citizen-Engaged Community” by the Public Technology Institute. Denver has been recognized for excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 services, web portal technology, telephony systems and mobile communications infrastructure.