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Sep 24 2013 (340 reads)

What do the paperback book, Chef Boyardee’s dinosaur pasta, G.I. Joe, and Crest Whitestrips all have in common?

Sep 20 2013 (918 reads)
With Congress trapped in budget battles and partisan gridlock, cities have emerged as the best source of government innovation. Two new reports by the Center for an Urban Future and NYU Wagner Innovation Labs demonstrate the growing vitality, experimentation, and creativity of cities in the U.S. and around the world. Together, these two Innovation and the City reports—which were funded by Citi Community Development—provide 40 tested and scalable reforms that can improve, and possibly transform, American cities.

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Denver’s Peak Performance is the process improvement team created under Mayor Michael Hancock. Peak partners with city agencies throughout the year to engage staff at all levels of innovative change aimed at improving the citizen’s experience with government. All change is measured for its value to the customer, such as reduced wait times, or its savings of tax payer dollars. Peak’s goal is to transform government from antiquated, bureaucratic, and wasteful systems into a customer-driven, creative, sustainable, and data-oriented government. 

Our Focus

Get Started with Peak Academy

Learn more about PEAK Academy - Trainings, Events, Resources  


Performance Reviews, Plans & Budgets

See a glimpse of our city agency performance reviews plans and budgets.

Customer Experience Improvement

A key component of the city’s customer experience priorities is to ensure that the
city is serving the public effectively by streamlining service delivery through customer experience improvement.