Message from the Director
We strive to exceed customer expectations and do this by using basic process improvement strategies. Every policy, protocol, and process is subject to continuous review and improvement.
The City and County of Denver 911 operations headquarters houses Denver 911 Operators and Dispatchers, Denver Fire Dispatchers, and Denver Health Paramedic Dispatchers. All 911 calls placed within the City and County of Denver's geographical boundaries are received and then screened to determine if the caller has a police, fire, or medical emergency. Police and medical calls for service are processed immediately by the 911 call-taker; all fire related calls are transferred to Denver Fire Dispatch.