Customer Service: Internal Customer Service
This course explores who internal customers are, the expectations placed on serving internal customers, and how to treat your coworkers as you would your external customers. Target Audience
The target audience is expected to include anyone that wants to develop or refresh their customer service skills.
Desktop: Working with Documents in Word 2007This course explains how to use Word 2007's Drawing Tools, including working with WordArt, AutoShapes, Pictures, Clip Art, and SmartArt. It also demonstrates the use of headers, footers, and page numbers as well as how to use document views available in Word 2007, and how to navigate using line numbers, and multiple windows.
Personnel at all levels of the city; end-users seeking to attain competency in Word 2007
Business Skills: Preparing for Effective Business Meetings
This course will show you how to clarify a meeting's purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different type of communication. It will also equip you with the skills to choose the best participants, and create an agenda that will guide the group to achieve meeting goals as efficiently and productively as possible. Target Audience Individuals who want to develop their planning, managing, and facilitation skills for running effective business meetings.
Leadership Essentials: Motivating Employees
This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization. Target Audience Supervisors, managers, directors, and individuals who want to develop their leadership skills
Personal Development: Optimizing Your Work/Life Balance: Taking Control of Your Stress
This course reviews strategies for coping with stress and avoiding burnout. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. Target Audience This course is aimed at individuals who wish to balance their work/life responsibilities.