Get Help Now
Denver 311 provides residents with an effortless, accessible way to navigate city services. Our contact center staff assist with more than 40,000 resident interactions each month, demonstrating unparalleled customer service values and delivering on Mayor Mike Johnston's goal of Great Government.
128500
calls and interactions January–March 2025
311 by the numbers: March 2025
| Calls & Cases |
42,406 |
| Average hold time |
1 minute 1 second |
| Post call surveys |
93% positive |
| How can we help? |
DMV
Treasury
Safety
Solid waste services
and more |
Information Submitted to 311
During a session with Denver’s online customer portal a user may affirmatively submit information to the City and County of Denver by, among other means, reporting a problem or asking a question, filling in and submitting online forms, emailing a 311 contact center agent, or electing to personalize denvergov.org and use it as a customized portal. The city encourages users of its mobile web application, website, and other digital applications to only provide information that is required or requested, and to avoid including unneeded, personally identifiable information (PII), such as social security numbers.