311 City Services

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Denver 311 provides residents with an effortless, accessible way to navigate city services. Our contact center staff assist with more than 40,000 resident interactions each month, demonstrating unparalleled customer service values and delivering on Mayor Mike Johnston's goal of Great Government.

total interactions January–May 2024


Some of our most common services are also available online: 

Ask Sunny

Sunny is Denver's reliable guide to city services. Ask a question or make your request by clicking on Sunny at the bottom corner of any Denvergov.org page. 

Not at a computer?

Text the phrase "hello" to 439311 (HEY311) and Sunny can help report issues or get answers on the go.

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Video Guides

311 by the numbers: 2024

Average hold time 1 minute 14 seconds
Post call surveys 95.1% positive
How can we help? Solid waste
Public safety
and more

Information Submitted to 311

During a session with Denver’s online customer portal a user may affirmatively submit information to the City and County of Denver by, among other means, reporting a problem or asking a question, filling in and submitting online forms, emailing a 311 contact center agent, or electing to personalize denvergov.org and use it as a customized portal. The city encourages users of its mobile web application, website, and other digital applications to only provide information that is required or requested, and to avoid including unneeded, personally identifiable information (PII), such as social security numbers.