Homeless Services Follow-up Report

People experiencing homelessness in the park outside the Denver City Hall.

While the Department of Housing Stability implemented two recommendations made in the “Homeless Services” audit report, three others have yet to be fully implemented or acted upon.

One of these recommendations is partially implemented because the Department of Housing Stability began an assessment of its organizational structure and resources but has not completed a staffing analysis.

Two other recommendations are not implemented because the department did not yet ensure its staff resources are fully aligned with the department’s homelessness resolution responsibilities and the new advisory committee’s bylaws do not include important elements outlined in our recommendation. The elements we recommended included a description of the committee’s process for avoiding potential conflicts of interest, a requirement for the committee to perform regular self-evaluations, and a requirement to keep meeting minutes with guidelines for what topics should be recorded.

Although the initial steps to establish a new department and implement strategies for homelessness resolution address the first two recommendations, incomplete implementation or no action taken on the remaining three recommendations could result in continued risk.

Graphic of recommendations: 2 fully implemented, 1 partially implemented, 2 not implemented


Auditor's Letter

February 3, 2022

Although the initial steps to establish a new department and implement strategies for homelessness resolution address the first two recommendations, incomplete implementation or no action taken on the remaining three recommendations could result in continued risk.

In our follow-up effort for the “Homeless Services” audit report issued in April 2019, we determined that of the five recommendations we made at that time, the Department of Housing Stability fully implemented two recommendations, partially implemented one recommendation, but did not implement the remaining two recommendations. Despite the Department of Housing Stability’s efforts, auditors determined the risks associated with the audit team’s initial findings have not been fully mitigated. As a result, the Audit Services Division may revisit these risk areas in future audits to ensure the city takes appropriate corrective action.

The Highlights page in this report provides background and summary information about the original audit and the completed follow-up effort. Following the Highlights page is a detailed implementation status update for each recommendation.

I would like to express our sincere appreciation to the personnel at the Department of Housing Stability who assisted us throughout the audit and the follow-up process. For any questions, please feel free to contact me at 720-913-5000.

Denver Auditor,

Auditor's Signature
Timothy O'Brien, CPA


Timothy O'Brien Official Headshot

AUDITOR TIMOTHY O'BRIEN, CPA
Denver Auditor


Denver Auditor´s Office

201 W. Colfax Ave. #705 Denver, CO 80202
Emailauditor@denvergov.org
Call: 720-913-5000
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