When the Alarms Division receives a responding police officer's incident report that says the incident was avoidable, the permit holder will receive a notice of a false alarm incident.
The alarm user has 30 days from the date of notice to file an appeal. Appeals must be in writing and accompanied by supporting documentation. Supporting documentation could be additional police reports, evidence of power outages, insurance claims, and photographs of damage to the property. The Alarms Division supervisor will determine whether to grant the appeal with occasional consultation with the director.
Appeals will be based on the grounds noted in the ordinance with these exceptions:
If a series of false alarms happen within four days and if the user provides proof they were caused by the same faulty equipment, all but the first incident will be dropped. Acceptable proof of repairs includes an invoice for the part, a bill or invoice from the alarm company, or a repair slip left by the technician.
If an alarm user is out of town and has a succession of false alarms caused by malfunctioning equipment, all but the first incident will be dropped. Proof of repair and of the alarm user's absence must be provided. Acceptable proof includes copies of airplane tickets, gas receipts, notice to start delivery of mail, or charge card receipts.