Frequently asked questions

File complaints using our online form, by calling 311 or emailing us.

• Complaints about an unlicensed business (for businesses that require a license).
• Complaints about a licensed business.
• Unlicensed rental property complaints.

• Complaints about rideshare services or e-scooter services.
• Complaints between neighbors or other civil or private agreements.
• Legal or business advice.
• Bank or financial issues including recovering fraudulent costs or charges.
• Small claims matters.
• Safety or crime issues. Contact emergency services or non-emergency.

Once a complaint is submitted, our office will review it to determine next steps. Complaints could result in enforcement action, including fines and citations.

Anonymous complaints might lack enough information for a successful investigation. If you submit a complaint anonymously, we will not be able to provide you with any follow-up related to the complaint process or potential resolution.

Discrimination complaints can be submitted to the Office of HRCP Anti-Discrimination HRCP Anti-Discrimination Complaint form.

If your complaint cannot be resolved, we will let you know. Your complaint information might be documented or saved for future consideration.

Depending on the complaint and license status of a business there could be enforcement action. This could include fines and citations.

Complaints related to a licensed business are tracked and could affect the license or renewal status.

• Denver Department of Public Health and Environment
• Denver Community Planning and Development
• Denver Department of Transportation and Infrastructure
• State of Colorado Attorney General