Denver Child Care Assistance Program (CCAP)

Employment / Self-Employment

• If you are employed, please include 30 days of paystubs with your application.
• If you have been at your job for less than 60 days and do not have 30 days of paystubs, please have your employer complete the Verification of Employment form.
  • A Work Schedule is only needed if you are requesting childcare outside of traditional hours (Monday-Friday, 6am-6:30pm). This can be two weeks of posted work schedules, or a letter from your employer verifying your work schedule.
• If you are self-employed, please submit a ledger (a spreadsheet or digital record) covering one month of income and expenses. This should cover the month before your application submission. Include invoices and receipts.
  • Declared Work Schedule: your schedule for the hours that you are in your self-employment activity.

Education / Training

• If you are attending school or training, please include verification of current school enrollment.
  • A schedule is only needed if you are requesting childcare outside of traditional hours (Monday - Friday, 6 a.m. - 6:30 p.m.). The schedule should include the dates and times of your classes.

Job Search

• If you are seeking childcare to search for a job, indicate this in Section 2 and / or Section 3 of your application.

The 2022/2023 Denver CCAP income requirements (effective Oct. 1, 2022) are as follows: 

• Check-in and check-out every day your child receives care.
• Confirm your check-in and check-out times every time you pick up your child. You can do this by accessing the Confirmations screen from the parent kiosk.
• iPad users: make sure you only click on the exclamation point (!), not the time. If you click on the time, the screen will not load correctly, and you will not see a "confirm" button.
• Use the Alerts screen to identify any transactions missing a check-in or check-out time, or to identify transactions that require your approval. Review the oldest records first to make sure your child care is approved within the required 9-day timeline.
• If you did not receive an email, or it has been over 24 hours, you can follow these instructions to reset your PIN:
  • Select “Forgot PIN?” from the provider’s device at the provider’s location in Kiosk View.
  • A new email will be sent to you to set up your PIN but will only be valid for 24 hours.
  • Make sure you are checking your spam folder for these emails.

Still need help? Watch ATS training videos, guides and updates:

Colorado Department of Early Childhood's ATS Training Video Playlist

If you still need help, email the ATS Help Desk:

cdec_ats_helpdesk@state.co.us

On the parent kiosk at your provider, click on the forgot PIN link and enter your email address associated with your Denver CCAP case. You will receive an email to reset, and you will need to enter a new PIN.

The PIN you are trying to select may already be in use. Try selecting a different PIN. If that does not work, please contact the ATS help desk:

cdec_ats_helpdesk@state.co.us

On the parent kiosk at your provider, click on the forgot PIN link. Enter the email address associated with your CCAP case. You will receive an email to reset your PIN, and you will need to enter a new PIN.

This email link is only good for 24 hours, so you will need to do this as soon as possible.

In your email account, check both your "Junk" and "Spam" folders. If you still can't find the email, reach out to your Denver CCAP Case Manager. They will check to see if they have the right email address.

Click on your child’s picture. Then, click the check in box. On the side of the picture, you will see that your child is checked in.

Only your provider can do that. Talk with your provider so they can create a transaction, and you can confirm it.

1. Click on the household icon.
2. Then, click the delegate tab.
3. Click the plus sign.
4. Enter their email address.

Make sure that you are signing your child in and out at the provider.

If your family has income and you're eligible for Denver CCAP, you may have to pay a portion of childcare costs to your childcare provider each month. The amount you have to pay is based on your gross income, the number of people in your household, and the number of children in care.

You should pay this fee directly to your childcare provider at the beginning of each month. It is the first payment the provider will receive for providing care for your children. If you do not pay the parent fee, childcare benefits may end. You may be unable to receive benefits in the future. Your parent fees must be paid even if you change childcare providers.

The parent fee covers the amount of care agreed upon between you and Denver CCAP.  The amount is shown on your Authorization Eligibility Notice.

Providers cannot charge you more than the county's rate for your authorized childcare. However, providers can charge you for any hours used beyond your approved hours and late fees if you pick up your child after hours.

If you are receiving CCAP in another county, you do not have to apply in Denver County right away. Your current county will cover you until your redetermination date.

When you receive your redetermination packet from your original county, send the completed packet to Denver County:

• Email it to denverccap@denvergov.org, or
• Fax it to 720-944-3330

To make a change to your case, please do the following:

1. Download the Denver CCAP change form.(PDF, 149KB)
2. Send your completed change form to Denver CCAP:

• Email it to denverccap@denvergov.org, or
• Fax it to 720-944-3330
• Dropping it off at one of our locations. Write "ATTN: CCAP" on your envelope.

Please gather the following information:

• Name of your new provider
• Provider number
• How many children need child care
• Date when care should start

Then, send that information to Denver CCAP:

• Email it to denverccap@denvergov.org, or
• Fax it to 720-944-3330.

Please plan ahead. It will take up to 10 days (after received) to process your provider change.

If you are on TANF and need to make CCAP provider changes, email us at denverccap@denvergov.org.

For all other changes and questions about applying, talk to your TANF Case Manager.

If you can't afford your parent fee, you can request a parent fee reassessment. This could lower the cost of your parent fee. To get started:

1. Collect 30 days of paystubs
2. Email your paystubs to denverccap@denvergov.org.

The Denver CCAP staff will then reassess your monthly parent fee.

If you are experiencing a financial hardship, you can submit a financial hardship form:

Download the Financial Hardship Form

If you recently lost your job, please send verification that your job has ended to denverccap@denvergov.org.

If you are receiving TANF and your CCAP ended or stopped, please contact your Case Manager.

If you are not receiving TANF and your CCAP ended or stopped, please email denverccap@denvergov.org with:

• Your full name
• Your case number

A technician will respond to you with specifics about why your CCAP ended or stopped.

1. Fill out page 3 of the Denver CCAP application.
2. Email it to denverccap@denvergov.org.
3. In your email, please indicate if your newborn child needs care.

Please plan ahead. Once we receive your CCAP change, it will take up to 10 days to process.

Please follow these steps to open an encrypted email:

1. Click on the message attachment. The system will take you to a page that gives you the option to sign in or to use a one-time passcode.
2. Click on the link to use a one-time passcode.
3. The system will then send a passcode to your email. Copy this passcode from the email you receive.
4. Put the passcode in the spot where it is requested.
5. The attachment should open, and you should be able to read your email.