NOTE: When reporting a parking issue, you must provide an address and specify the operator (Lime or Lyft), and the type of parking violation; otherwise, we cannot notify the operator to remedy the issue.
Bikes and scooters that are incorrectly parked should be reported so Lime and/or Lyft know to remedy the violation. There is also an option to report bikes and scooters that are being ridden incorrectly. The city provides an easy way to report them by calling 311 and through our Violation Form by following the process below:
1. Determine if the bike or scooter is parked incorrectly such as, blocking the sidewalk, curb ramps, utility access, and/or on private property, specific examples include:
2. Take photos of the violation, ID number, and QR code to submit with violation
3. Identify the Operator
º Lime – Green & Red
º Lyft – Pink & Black
4. Determine if the vehicle is being ridden incorrectly and report a moving violation ticket:
º Riding on sidewalk
º Riding in wrong direction
º Disobeying traffic laws
5. Violation Type (Operator, User, or Moving)
- Operator Violation – Bikes or scooters deployed by Lime or Lyft. Often deployed in groups of five or more. Damage to vehicles (such flat tires, graffiti, broken kickstands, or other vehicle damage) is also an operator violation.
- User Violation – Bikes or scooters parked by riders after use. These are often parked in groups of one to three scooters or bicycles, rather than five or ten like when the operators deploy vehicles.
- Moving Violation – Any unlawful operation of a Lime or Lyft scooter or bicycle. This includes behaviors such as sidewalk-riding, riding against the flow of traffic, or disobeying signage or signals.
- Please do not use this form to report moving or parking violations committed by individuals riding personally owned devices; these reports are not reviewed by any department with the authority to issue tickets for unsafe riding.
- E-bikes and e-scooters are subject to Colorado’s Safety Stop law. This allows riders to treat stop signals as drivers are expected to treat stop signs, and to treat stop signs as drivers are expected to treat yield signs. Please click here to view the Safety Stop law on the Colorado General Assembly’s website.