GetPAID

Payment Alert & Investigation Desk 

With the passage by Denver City Council in May 2020 of a revised Ordinance authorizing the city’s work to help maintain a level playing field for small and disadvantaged firms on public contracts, we have created a streamlined complaint portal that will help DSBO ensure that contractors get paid faster.

This new portal is called the Payment Alert & Investigation Desk (PAID), or GetPAID.

HOW GetPAID CAN HELP YOU

  • Are you a subcontractor on a project that is larger than $1M?
  • Has it been more than 35 days since your invoice was submitted?
  • Has the work in question been accepted by the prime and otherwise not in dispute?

If you can answer yes to these three questions, the GetPAID program is right for you.

If you cannot answer yes to all three, but have a concern about a payment on a city project that you believe you are owed, please contact your Project Manager, your DSBO Compliance Coordinator, or dsbo@denvergov.org.

If you cannot answer yes to all three, you may choose to use the GetPAID program, although your complaint may require additional time to investigate.

WHAT TO EXPECT

The link below will guide you through preparing and submitting your complaint. In addition to your name and contact information, you will need:

  • The contract number (if you have it),
  • The name of the prime contractor,
  • The work order number of the specific task you performed, and
  • Your invoice.

The GetPAID team will review your complaint. We may contact you for additional information; please respond with the requested information promptly.

You will be notified of the outcome of your GetPAID investigation and your payment status. Each case is unique, but our goal is to resolve GetPAID complaints as quickly as possible.

LET'S GET STARTED

When you are ready to prepare your complaint, click below.

To save an incomplete file and return to it later, click [DRAFT].

When your complaint is complete, click [SUBMIT].

If for any reason you are unable to proceed, email GetPaid@denvergov.org and we will help you get your complaint started. 

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