Language Access

Denver City Guide!

The New 2022 Denver City Guide is now available in 6 languages: English, Spanish, Arabic, Amharic, Lingala, and Vietnamese! This guide is meant to assist you in understanding some of the benefits and services offered by your city. We hope the information helps you understand and use city services!

Denver City Guide - English(PDF, 17MB)

Denver City Guide - Spanish(PDF, 31MB)

Denver City Guide - Arabic(PDF, 27MB)

Denver City Guide - Vietnamese(PDF, 28MB)

Denver City Guide - Ahmaric(PDF, 7MB)

Denver City Guide - Lingala(PDF, 8MB)

Federal Resources:

Department of Justice, Language Access: https://www.justice.gov/open/language-access

Department of Justice, Civil Rights Division, Language Access: https://www.justice.gov/crt/availability-language-assistance-services

Federal Government Limited English Proficiency official website: https://www.lep.gov/

Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency": https://www.lep.gov/executive-order-13166

Title VI Guidance for Recipients: https://www.lep.gov/title-vi-guidance-for-recipients

More Information on State Courts and Language Access: https://www.lep.gov/state-courts

 

State Resources:

Working with State Courts to Remove Language Barriers to Justice, Colorado Judicial Department: https://www.justice.gov/archives/opa/blog/working-state-courts-remove-language-barriers-justice

MOA between Department of Justice and Colorado Judicial Department: https://www.justice.gov/sites/default/files/crt/legacy/2011/06/30/Colorado_MOA_6_28_11.pdf

 

City and County of Denver Resources:

Complaint Processes:

Language Access Complaint Process

The City of Denver has established the following complaint process to empower residents to provide their feedback and highlight gaps in service, non-compliance with local and federal statutes and regulations, and other impediments to the provision of high-quality, customer-centered programs, activities, and services to Denver residents.

For language access complaints for federally funded programs:

• A resident may file a complaint regarding a federally funded program by submitting their complaint to the City’s Title VI Coordinator.

• The complaint must be submitted in writing and signed by the complainant.

• Complete the City and County of Denver Title VI Complaint Form, print it, sign it, and mail, fax, or email it to:

ATTN: Title VI Coordinator Title VI Policy and Plan City and County of Denver Agency for Human Rights and Community Partnerships 201 W Colfax, Dept 1102 Denver, CO 80202

Fax: 710-913-8470 Email: titleVI@denvergov.org

• Complaints for federally funded programs may also be submitted to the Department of Justice.

• Download their complaint form and mail it to:

Federal Coordination and Compliance Section – 4CON Civil Rights Division U.S. Department of Justice 950 Pennsylvania Avenue, N.W. Washington, D.C. 20530

• Or call the Title VI Hotline at 1-888-TITLE-06 (Voice or TDD)

For language access complaints regarding non-federally funded programs:

• Fill out the form on the Denver Anti-Discrimination Office website

• Or contact the Director of the Denver Anti-Discrimination Office, Darius Smith, at darius.smith@denvergov.org or 720-913-8458 or TTY: 720-913-8475

For language access complaints based on accessibility and ADA requirements:

• Deaf/hard of hearing people are a protected class. They are entitled to effective communication and equal access to all government programs, services, and events (ADA, Title II).

• With regards to language access, this includes providing ASL interpretation, open captioning via Communication Access Real-time Translation (CART) or an assistive listening device (ALD) for sound amplification upon request.

• Fill out the ADA complaint form

• If you need assistance with completing this form because of a disability, please contact the ADA coordinator at disabilityaccess@denvergov.org