Consumer Financial Protection Division

The City of Denver is one of a handful of U.S. municipalities offering a Consumer Financial Protection Division. The focuses of this Division are on the education, prevention, enforcement, policy and supportive services required to oversee and manage the complaints from residents who believe they have been victims of unfair financial practices. The CFPD has created an organizational hub to better coordinate wraparound services currently provided by government agencies and nonprofit organizations for our residents.

Through the utilization of a newly developed Complaint Management System our CFPD Navigators are now taking complaints from residents through a complaint line and online form submissions.  A CFPD Navigator will help bring resolution to complaints by appropriate agency or organization referrals while tracking the progress of the resolution. CFPD also offers access to supportive services to clients that include: rental and food assistance, legal services and mediation.

If you believe you have been the victim of:

  • Wage Theft
  • Unfair Lending or Housing Practices
  • Elder Financial Abuse
  • Notario Fraud

Victim of Wage Theft?
We want to hear from YOU!

At this time, the CFPD has launched a Complaint Management System to collect complaints on Wage Theft occurrences with employees working for employers in the City and County of Denver.

Submitting your case to our team starts the process of helping employees recoup lost wages while helping to bring justice to employers practicing unfair and unjust employment behaviors. An online form is available that begins the process for us to serve clients who have been victims of wage theft. This navigation tool will help us understand the situation and context of an employee’s situation with their current/past employer.

Submit a Wage Theft Complaint Online

Frequently Asked Questions

What are the next steps after submitting my complaint?
Your form will be reviewed closely by the CFPD. Each case will vary; the needs will be accessed based on the complainant’s unique situation. You will be contacted within 48 hours by a member of the CFPD from the Office of Financial Empowerment & Protection.


What’s the expected time frame for my complaint to be resolved? 
We hope to have a resolution within 60 days, unless your case involves the legal system. This will vary from case to case.


Can I expect to recoup lost wages? If so, what does that time frame look like?
It is our goal to make this request the highest priority; however, due to many circumstances and situations, we are unable to guarantee this result. We will offer other wraparound services that may be helpful to your situation. It is our goal to resolve your case in a timely manner, and that may include the collection of lost wages.


Can I expect legal recourse against my current/former employer?
This all depends in each individual case.

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