Cable Franchise Administration

Service, Access, & Policy

Information on cable TV services, access television & telecommunications policies.

Denver Digital Experience assists cable TV customers with video service related issues. Find consumer information here, as well as file comments and questions dealing with the quality of cable TV service. 

Denver cable subscribers and Denver residents are encouraged to provide feedback on the value of their cable service. If you have comments or complaints about your service, and have already spoken with a Customer Service Representative from your cable provider, please fill out this form.

Still have questions?

Check the Cable Services FAQ

Century Link/Prism

As of April 1, 2021, CenturyLink has stopped providing cable television service in the City and County of Denver. For questions about this decision or your Prism cable television service, please contact CenturyLink directly at 866-314-4148. If you have additional comments or questions, please complete the Cable Comment/Complaint Form and a Denver Digital Experience staff member will contact you regarding your submission.

Comcast/Xfinity

Phone Number

For questions, complaints, information, concerns about bills or requesting installation or service calls, dial:

Customer Service
1-800-934-6489

Stores & Payment Centers

Cable Service & Channels

Xfinity TV Channel Lineup page    - Channel lineup subject to change


Basic Service Channels: Basic service is the lowest level of cable service a subscriber can buy. It includes, at a minimum, all over-the-air television broadcast signals carried pursuant to the FCC must-carry rules, and any PEG (public, educational, or government) Access channels required by the system's franchise. It may include additional channels chosen by the operator.

Basic Service is required to receive all other services. Premium channels are available for an additional charge and require special equipment.


Standard Service: By Federal law, rates for this level of programming are no longer regulated.

This level of service includes all program channels on the system other than digital tier, premium channels such as HBO, Showtime, and pay-per-view events.


Digital Channels: Digital Service requires a set top box.  This equipment opens the full array of programming options.


HD Service: XFINITY offers you the best HD experience with stunning picture quality and the most HD choices with thousands of HD movies and shows. Learn more about XFINITY HD


XFINITY On Demand™ — more ways to get more entertainment. Enjoy the best selection of current TV shows and hit movies, available on any screen, as part of your XFINITY subscription. Learn more about xfinity.com/stream

Customer Service Standards

Principal customer service rules are prescribed by the FCC (Federal Communications Commission).

FCC Guide to Cable Service Complaints

The  Denver Digital Experience compliance staff serves as a liaison on behalf of cable subscribers who have complaints they feel are not resolved by Cable Operator to their complete satisfaction. To contact this staff call (720) 865-2300 during normal business hours for assistance with cable service issues.

Comcast (Xfinity) Website

Additional Information