Residential Health Emergencies

*If this is a life safety emergency, call 911* 

A residential health emergency can include:

  • No water
  • No electricity (only if it has been determined to not be a problem with Xcel Energy)
  • No heat

Notify your landlord or property management company

If you have not reached out to your property management company or landlord about your concerns, you may use the template below to send your own email to alert them in writing. All residential dwellings are required to meet the minimum health and safety standards set forth in the Housing Code and the Rules and Regulations Governing Residential Health. Notifying your property management company or landlord of your concerns is the first step to ensure any violations of the code or regulations are corrected as soon as possible.   

Landlord Notification Letter Template

Dear [Landlord or Property Management Company],

All residential properties must comply with the Rules and Regulations Governing Residential Health pursuant to Chapter 27 of the Denver Revised Municipal Code. I am writing to notify you of the following issues in my residence, that I believe are not in conformance with the Rules and Regulations:

[Insert Concerns]

You can find the Rules and Regulations Governing Residential Health at https://www.denvergov.org/content/dam/denvergov/Portals/771/documents/PHI/HFHH/Residential-Housing-Regulation.pdf.

If my concerns are not addressed in a timely manner, I will be filing a complaint with the Denver Department of Public Health & Environment.

Thank you for your attention to this matter.

 

Information and Tips

Here are some steps you can take in the meantime, depending on your specific situation.

No Water

Here are some helpful tips when you don’t have running water:

  • Use bottled water for hand washing and cooking
  • Use paper plates during meal time
  • Have hand sanitizer or baby wipes available
  • Check with your local recreational center or gym to see if public showers are available for use

Resources

No Heat

  • Contact your landlord or property management company to see if they have any temporary heat sources available
  • Do not use a gas stove or other kitchen appliances to heat your home 
  • Only use generators outdoors and away from windows
  • Dress in layers and keep your blinds, drapes and doors closed to prevent heat from escaping 

Resources

No Electricity

For power outages/loose wires/wires hanging low, please contact Xcel Energy directly at 800-895-4999

  • Only use generators outdoors and away from windows
  • Turn off or disconnect any appliances (like stoves), equipment or electronics you were using when the power went out. When power comes back on, surges or spikes can damage equipment 
  • Keep refrigerator and freezer doors closed as much as possible.
    • First use perishable foods from the refrigerator. An unopened refrigerator will keep foods cold for about 4 hours.
    • Then use food from the freezer. A full freezer will keep the temperature for about 48 hours (24 hours if it is half full) if the door remains closed.
    • And remember, when in doubt, throw it out! Any food that rises above 40°F for more than 2 hours should be disposed of – see FoodSafety.Gov for more information 
  • Have alternate plans for refrigerating medication (store in a cooler with ice pack, etc.)
  • Leave one light turned on so you’ll know when the power comes back on

Resources

Build an Emergency Kit

Have an emergency kit prepared with the following items:

  • Blankets
  • Flash lights
  • Extra batteries
  • Portable cellphone chargers
  • First aid kits
  • Drinking water
  • Canned or dried food
  • Sanitation and personal hygiene items
  • Baby supplies (bottles, formula, baby food, diapers, wipes)

Resources


If you need to file a complaint, please call 3-1-1 (720-913-1311), 7 a.m.-7 p.m., Monday-Friday.