Denver Utilities Online

All compost customers can now manage their billing account and pay online through Denver Utilities Online. It is also available to all Denver Solid Waste Management customers for managing their trash/recycling services and signing up for compost!

Online payments issues for compost customers have been resolved. (Last updated April 8)

Existing Accounts

Returning customers: access your account information and pay invoices

Denver Utilities Online Login

Compost customers: Denver Utilities Online now supports auto-pay as a convenient way to pay quarterly compost invoices. We encourage users to sign up for auto-pay and e-billing. Customers who would prefer to pay for the full year in advance should mail a check for $107 following the instructions on the invoice.

If you have had difficulty receiving email invoices, please check junk and spam folders for filtered messages from Denver Utilities Online and add the @denvercity.onmicrosoft.com service as a trusted sender to ensure you receive future messages.

New Accounts

Step 1.Create an account

First-time customers: Create an account to manage your service and billing.

Denver Utilities Online

Step 2.Select "sign up now"

Step 3.Verify your e-mail address

Step 4.Compost Customers: Enter your compost account ID

All existing compost customers need to log in with their pre-existing Account ID, which can be found on your invoice. If you do not know your ID, please call 311 (720) 913-1311.

If you are not a compost customer, you will not need to enter an account ID.

Step 5.Add your service address(es)

Residents are able to manage service and billing for multiple addresses. The billing account is now tied to the person, not the address.

Exciting new features:

  • Submit recycle, compost, and trash service requests
  • Report issues
  • Set up paperless billing and autopay
  • Pay online
  • View current balance and transaction history 
  • View service information
  • Manage service for multiple addresses 

For additional questions or concerns, please contact 311 (720) 913-1311.

 

 

How do I sign up for compost service?

  1. Create an account in Denver Utilities Online
  2. Select "Make a Service Request"
  3. Select your address and "Start/Stop Service"
  4. Choose "Compost" and select your cart size

Missed Collection?

If your compost cart is not emptied on your collection day, please submit a service request through Denver Utilities Online within 24 hours to report the missed collection. Compost customers who do not report missed collections are not eligible for credit on their account. 

Moving out? Let us know!

Please submit a service request under "Start/Stop Service" in Denver Utilities Online. We will schedule a work order to remove your cart. If service is not canceled, we will continue to bill the resident for service until the compost service is officially canceled by the resident.

Transferring:

If moving within Denver, please cancel your old service, add your new address to your account in Denver Utilities Online, and sign-up for service at that address.

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