Find & Visit Someone In Our Care

Step 1.Create an Account

To schedule a remote or onsite video visit, you must set up Securus account (if you already have one, skip this step). If you need assistance setting up an account, contact Securus Customer Care.

Step 2.Onsite or Remote Visit?

Two types of video visits are offered:

1. Onsite video visits from a facility lobby.
2. Remote video visits from a location other than a facility lobby, which are conducted from anywhere using the Securus app on a computer, tablet, or mobile phone.

Have questions about remote video visits? Call the DSD Visit Line at (720) 913-3791, Tuesday - Friday, 9:00 am - 2:00 pm. Outside of these hours, you may leave a voicemail or contact Securus customer service by visiting the Securus website or calling (877) 578-3658.

Step 3.Prepare for Your Visit

Bring Identification.

A current valid ID is required at time of check-in, which includes one of the following:

• U.S. driver license or state issued identification card
• Passport
• Military ID
• Consulate ID

Be punctual.

If you are visiting through a terminal onsite, please arrive 15 minutes prior to your visit to check in, locate a terminal, and log into the system (you may log in one minute prior to the scheduled time).

No rescheduling.

Visitation windows are not moveable once scheduled. If you arrive late, but before your timeslot expires, you have whatever time remains to complete your visit. If the person you are visiting misses a visit without canceling prior to their absence, this will affect their allotment of visits per week.

Be aware. 

• Visitors may be subject to warrant checks.
• Any damage to property or other criminal actions will be prosecuted.
• Use of this video visitation system constitutes consent to recording and monitoring.
• You must abide by the Visitation Rules and Dress Code during visits (see below).

Step 4.Follow Visitation Rules

Remote video visitation rules:

• No nudity, see-through clothing, or visible undergarments.
• No provocative (revealing) or tight clothing.
• No blatant sexual actions.
• No gang, obscene, profane, drug or alcohol messages on clothing.
• No displaying of gang signs.
• No profanity - excessive and disruptive.
• No displaying of weapons or drugs of any type.
• No display of being under the influence of illegal drugs or intoxicants.
• No use of cell phone cameras or recording devices.
• No visits alone with individuals under the age of 18.
• No driving while using a device to visit remotely.

Lobby rules (onsite video visits):

• Refusal to leave the facility grounds may result in arrest and charges.
• No display of being under the influence of illegal drugs or intoxicants.
• No offensive, loud, or disruptive language – unacceptable conduct may prevent future visits.
• All minors/children must be properly supervised by a responsible adult at all times.
• No bare feet.
• Clothing must not resemble attire of those in our care.
• No adornments on clothing that could be used as a weapon.
• No nudity, see-through clothing, or visible undergarments.
• No provocative (revealing) or tight clothing (includes muscle shirts).
• No short skirts, spaghetti string tops, halter or backless shirts, swimwear or bikini tops.
• No gang, obscene, profane, drug or alcohol messages on clothing.
• No wearing hats in the visitor area (religious exception).
• Shirts must have sleeves and completely cover the chest and shoulders.
• Shorts at mid-thigh length or longer may be worn.
• Sports jerseys may be worn, but should be worn over a t-shirt if the shoulders are not completely covered.

Step 1.Prepare for Your Visit

Bring Identification

A current valid ID is required at time of check-in, which includes one of the following:

• U.S. driver license or state issued identification card
• Passport
• Military ID
• Consulate ID

Be Punctual

Arrive 15 minutes prior to your visit to check in.

Late or Missed Visits

Visitation windows are not moveable once scheduled. If you arrive late, your visit will be canceled. If the person you are visiting misses a visit without canceling prior to their absence, they will be charged with a visit, which will affect their allotment of two visits per week.

Be Aware

• Visitors may be subject to warrant checks.
• Any damage to property or other criminal actions will be prosecuted.
• Disciplinary incidents may lead to the termination of in-person visits.
• Use of this visitation system constitutes consent to recording and monitoring.
• You must abide by the Visitation Rules and Dress Code during visits (see below).

Step 2.Follow Visitation Rules

In-Person Visitation Rules Include:

• Refusal to leave the facility grounds may result in arrest and charges.
• No display of being under the influence of illegal drugs or intoxicants.
• No offensive, loud, or disruptive language – unacceptable conduct may prevent future visits.
• All minors/children must be properly supervised by a responsible adult at all times.
• No bare feet.
• Clothing must not resemble attire of those in our care.
• No adornments on clothing that could be used as a weapon.
• No nudity, see-through clothing, or visible undergarments.
• No provocative (revealing) or tight clothing (includes muscle shirts).
• No short skirts, spaghetti string tops, halter or backless shirts, swimwear or bikini tops.
• No gang, obscene, profane, drug or alcohol messages on clothing.
• No wearing hats in the visitor area (religious exception).
• Shirts must have sleeves and completely cover the chest and shoulders.
• Shorts at mid-thigh length or longer may be worn.
• Sports jerseys may be worn, but should be worn over a t-shirt if the shoulders are not completely covered.

Step 3.Fill out the Form

The person you are requesting to visit may or may not be eligible for in-person visits. To learn more about eligibility, fill out the In-Person Eligibility Form. Otherwise, if the person in our care is not eligible for in-person visits, you will be notified of their ineligibility when attempting to submit the completed form.

In-Person Eligibility Form