Complaints and Mediation

Complaints

If you have an issue with a short-term rental operation in your neighborhood, you can file a complaint by calling 311. The 3-1-1 Call Center is available 7 days a week at (720) 913-1311.

Want to learn more about the requirements that apply to short-term rentals in Denver? Please refer to Denver's short-term rental laws, rules, and regulations webpage.

Many additional resources are available over the phone or online:

  • For loud disturbances or suspicious activity, in addition to filing a complaint through 311, you can reach the non-emergency police line 24/7 at (720) 913-2000.
  • If you are a neighbor or guest and know that the property in question is being advertised on Airbnb, you also have the option of filing a complaint on the Airbnb Neighborhood Support website.
  • For emergencies, please dial 9-1-1.

Complaint Notification for Licensees

Beginning in March 2020, all licensees will be notified by the Department when a complaint has been made against their short-term rental license. Notifications will include the date, time, and details of the complaint, as well as resources for rectifying common issues related to trash, noise, or parking, for example.

For more information, please email us at licenses@denvergov.org.

Mediation

Having conflict with your neighbor?  So many times we’re not sure where to turn or what to do when our quality of life is impacted.  The City provides an independent, objective mediation and conflict resolution resource (free to residents) to help you resolve conflict within your neighborhood.  

The goal of mediation is to reach a written agreement between neighbors.  Examples of potential agreements for short-term rental issues include prohibiting renters from parking in certain areas, implementing quiet hours, restricting smoking areas, and providing contact information to neighbors should a renter become disruptive.

If you are interested in speaking with the mediation team contact Licenses@denvergov.org or visit the Mediation webpage for more information.