911 Emergency Communications

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911NOW includes two key tools that will help residents get the assistance and information they need now: SMART911 and TEXTto911.

“As the number of individuals who want to live in Denver increases, so too does the demand on our emergency response system. As our city continues to grow, we must also enhance our response system to meet our residents’ needs in a great way, and that is what 911NOW aims to do.”

Together, these three tools will help Denver’s first responders save time and save lives.

Smart 911

Be smart about your safety

Over 90% of calls made to 911 come from mobile phones. While mobile phones can be an important public safety tool, they can also create unique challenges for emergency responders.

When you dial 911 from a mobile phone, the 911 call taker has very little information to help you – only your phone number and a very general sense of your location. Denver’s solution is Smart911.

Learn more about Smart911

Text 911

Call if you can, Text if you must

Text911 supports residents who are deaf, hard of hearing or have a speech disability. It can also be used when residents are:

  • Unable to speak as a result of an injury or medical emergency
  • Facing a threatening situation where a voice call could increase the threat or compromise safety
  • In an area where a text message is the only option to request emergency services due to limited coverage
  • In an area where phone lines and cell towers are overwhelmed and only a text can get through to request emergency services

Learn more about Text to 911

Call 911 if you are:
  • Having difficulty breathing or are choking
  • Having an allergic reaction
  • Having symptoms of a heart attack or stroke
  • Are experiencing feelings of confusion, dizziness, or are disoriented
  • Having difficulty speaking, walking, or seeing
  • Have sudden severe pain
Do NOT call 911 if you:
  • Want information about COVID-19
  • Need a ride to the doctor's office
  • want to get tested
  • have mild symptoms

To learn more about our 9-1-1 Communications and to sign up for emergency information and notifications in Denver, visit www.denvergov.org/911 and our emergency services for people with disabilities page.

You can also read more 9-1-1 guidance from the State of Colorado

More Information

Denver 911 Jobs

About Denver 911

When Should I Call 911?

Only call 911 for the following reasons:

  • To stop a crime
  • To report a fire
  • To save a life

Learn more about what to expect when calling 911. For all other concerns, call our non-emergency line at (720) 913-2000.

What's the non-emergency line?

Call this number to report the following:

  • Any crime to a person not life-threatening
  • Burglary to a home not in progress
  • Auto theft not in progress
  • Parking complaints
  • Loud music complaints

 

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This website is for information only and cannot be used to request help. Please dial 911 if you are experiencing an emergency. 

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