System Down Reporting and Firewatch
Any time a fire alarm or sprinkler system is compromised you must notify Denver Fire Department, through the System Down Reporting Website. If a system is down for longer than 10 hours, a Firewatch Permit is required. Please read all of the information below related to this process.
- Click on the System Down Reporting Website link and enter all required information. .
- Next, inform your system monitoring company that the system is down. If an AES (American Electronic Services) box is applicable - report the system offline and contact the DFD Non-Emergency Dispatch line at 720-913-2400 and inform them that the system is down.
- Once the system has been down for 10 hours, you will be notified by a Fire Prevention Officer that you are required to apply for a Firewatch Permit. Firewatch is required after the 10-hour time frame. Once a Firewatch Permit has been obtained, you will no longer need to continue daily reporting to the System Down website.
- Firewatch Permits can be initiated once approval is obtained from a Fire Prevention Officer, please apply via E-Permits - Accela Citizen Access.
- Once the system is back online, notify the Denver Fire Department via the System Down Reporting Website.
For additional questions please contact Fire Prevention at 720-913-3474. Outside of business hours please contact Fire Prevention at DFDSystemDownNotification@denvergov.org
Please open the referenced documents for more information, for documentation, and to apply for firewatch permits.
System Down Reporting Information (PDF)
Firewatch Guidelines (PDF)
Firewatch Permit Application Guide (PDF)
Denver Fire Watch Log (PDF)
System Down Reporting Website