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Meet Sunny!

Sunny is the City and County of Denver's friendly chatbot that makes it easy to access city services—and you can even text Sunny anytime, day or night! Whether you speak Spanish, German, Italian, French, Portuguese, Tagalog, Dutch, Indonesian, Polish, Irish, or one of 72 other languages, Sunny is here to help.

Why Sunny?

Instant Access: Sunny is available 24/7, ready to assist whenever you need it.
Easy Communication: Ask questions with a simple text or click, and Sunny responds promptly and accurately.
Comprehensive Support: From general city info to specific service inquiries, Sunny is your reliable guide.

Join us in embracing this innovative way of engaging with city services. Have a chat with Sunny today and experience the convenience of easy communication with the city.

Text "hello" to 439311 (HEY311) anytime or click the Sunny icon at the bottom right of Denvergov.org. Add Sunny to your contacts so you can get quick answers whenever you need them.

Frequently Asked Questions

What is Sunny the chatbot?

Sunny is an AI-powered virtual assistant designed to provide quick and accurate information about various city services and resources in Denver.

How can I access Sunny?

You can reach Sunny by clicking the Sunny icon in the bottom right corner of Denvergov.org pages, or by texting "hello" to 439311 or HEY311. You can also add Sunny to your contacts so you can text anytime.

What kind of questions can Sunny answer?

Sunny uses information from Denvergov.org to answer questions about city services like meetings, events, trash collection, parking, permits, and more—in any of 72 languages.

What type of issues can be reported through Sunny?

Sunny can assist with reporting graffiti, potholes, animal complaints, weeds, illegal parking, abandoned vehicles, damaged or fallen trees, illegal dumping, encampments, neighborhood issues, problems with heat/water/electricity, and other issues to the city.

Is Sunny available 24/7?

Yes, Sunny is available all day, every day, online or by text, even on holidays, in 72 different languages.

Can Sunny give personalized help?

Sunny can provide general information and guide you based on your questions. However, for safety, Sunny cannot access personal accounts or info.

Is there a limit to the number of questions I can ask Sunny?

Nope! You can ask Sunny as many questions as you need, whether in English, Spanish, or any of the other languages Sunny speaks.

Can I use Sunny for more complex or specific questions?

Sunny can handle many types of questions, but Sunny is still learning so for more detailed questions, Sunny might direct you to the right department or resource to get more help.

How is Sunny getting better all the time?

Sunny is always learning and improving based on what people ask and the feedback we get. This makes Sunny a reliable and helpful tool for getting city info in any language.

What are the top 20 languages Sunny speaks?

Sunny can talk in 72 languages. The top 20 most used are: Spanish, German, Italian, French, Portuguese, Tagalog, Dutch, Indonesian, Polish, Irish, Simplified Chinese, Haitian Creole, Estonian, Turkish, Swedish, Romanian, Vietnamese, Norwegian, Malay, and Welsh.

No matter what language you speak, you can text Sunny anytime for quick and easy help with city services.

The content Sunny provides has been automatically generated by an artificial intelligence language model and is intended for informational use only. Please note, the information provided may contain errors, omissions, inaccuracies, and outdated information. The content should not be considered as professional or personalized advice, and the City and County of Denver does not assume any responsibility or liability for the generated content.