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Permit Counter Construction Updates

Image of a hardhat and glovesOur permit counter is getting a facelift

If you have not been to the counter lately, you will notice some differences in our layout the next time you come in. We are remodeling to make a number of improvements to the amount of space available for serving customers at the counter.

Changes include...

  • Gaining additional space at the counter for logging in plans and to improve ergonomics.
  • Creating a dedicated customer service center at the entrance to the counter queues. Customer service staff are a great resource for making sure you get in line for the correct permit service. Ask questions here!
  • New sliding glass doors at the counter's north entrance (closest to the elevator bay), and enhanced security at the counter's south entrance, making the south door now "exit only." To access the permit counter, please use the elevators at the north end of the lobby or the stairs adjacent to those elevators.
  • Better signage directing customers to the correct queue at the permit counter, as there are roughly 8 different permit services occurring at any given time at the counter.

Construction will continue over the next month. Work is occurring only on nights and weekends so it does not disrupt daily operations. Check back here for updates on construction progress.