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Denver Provides COVID-19 Update

DENVER – The City and County of Denver gave on update on testing and contact tracing work today and the reopening of some city services and facilities.  Physical distancing practices will be observed within all city facilities, and employees and members of the public are required to wear face coverings while inside city facilities.

Testing and Contact Tracing

Free testing and contact tracing continues at the Pepsi Center test site and other locations for symptomatic and asymptomatic individuals. For a population the size of Denver, it is recommended to perform 150 tests per 100,000 people per day, or an average of 1,100 test per day across the city . Denver is averaging 1,133 tests daily.

The State of Colorado’s test positivity rate is marked at 5% or below in order to warrant additional re-openings of businesses and services. Denver is currently reporting a 3% COVID-19 positivity rate.

Denver’s contact tracing staff have made 2,200 calls to date to people who have potentially been exposed to a positive case of COVID-19.

As Denver’s data continues to trend positively and as hospitalizations continue to trend downward, the city wants to ensure that members of the public remain aware that the virus can quickly re-emerge. Residents are advised to continue to wear face coverings, keep maintaining physical distancing of six feet when you’re out in public, don’t gather in large groups of people and to keep washing your hands regularly.

City Services

For a full list of updates, visit Information about Denver Motor Vehicle, Denver Public Library, and Denver Human Services is provided below.

Denver Motor Vehicle

Denver Motor Vehicle (DMV) will resume in-person services on Monday, June 29. Prior to reopening, the DMV is implementing a number of precautions to protect both customers and staff from potential COVID-19 exposure, including glass dividers for all customer-facing windows, physical distancing cues in all branch locations, increased cleaning frequency for high-traffic areas, and hand sanitizer and face mask availability for all staff and clients. The DMV is currently testing a text messaging system to allow DMV branch staff to text clients when it is their time to enter the building in order to maintain appropriate capacity in lobby areas. People are encouraged to bring a cell phone or mobile device with them in order to receive these notifications and to allow efficient service to all customers. Most DMV title and registration transactions can be completed online at or by mail. 

Denver Public Library 
Denver Public Library locations remain closed. Online services and daily programming opportunities can be accessed at Book drops are now open at all locations with the exception of the following branch libraries: 

  • Byers Branch Library (closed for renovation) 
  • Montbello Branch Library (temporarily closed for construction) 
  • Smiley Branch Library (closed for renovation) 

Curbside service will begin by appointment on Tuesday, July 7. 

Denver Human Services

Denver Human Services (DHS) remains operational and continues to support Denver residents with its full array of programs and services. To protect the health and safety of the community and limit the spread of COVID-19, DHS continues to offer services online and by phone only. All of Denver Human Services’ programs (food, cash, and medical assistance; child support payments, rental and utility assistance, foster care, child welfare, and more) can be accessed online at or over the phone at 720-944-4DHS (4347). Paper applications and secure drop-off boxes are also available at the entrance of each of our locations (Richard T. Castro Human Services Center – 1200 Federal Boulevard; East Office – 3815 Steele Street; Arie P. Taylor Municipal Center– 4685 Peoria Street).

DHS child welfare and adult protection teams remain hard at work to keep kids safe and strengthen families. If you suspect child abuse or neglect, call 1-844-CO-4-KIDS (1-844-264-5437). If you suspect the abuse, neglect, or exploitation of an older or at-risk adult in Denver, call us at 720-944-4DHS (4347).

Services Available Online

Most city services are available online. Members of the public are encouraged to visit the city’s website or to call 3-1-1 if they have questions specific to the availability of city services online or in-person. 

Emergency Operation Center Transition

After being fully activated for 88 daily operational periods in response to COVID-19, the Denver Emergency Operation Center (EOC) has shifted from response to long-term recovery efforts as of Friday, June 19.

Through its activation period, the city’s EOC:

  • Procured and distributed more than 3 million pieces of Personal Protective Equipment.
  • Received and distributed nearly 90 thousand donated items.
  • Quickly implemented a 24/7 sheltering strategy by opening auxiliary shelters at the National Western Complex and the Denver Coliseum for nearly 1,000 people in need who couldn’t adequately distance themselves in the existing shelter system. These shelters allowed individuals experiencing homelessness to access shelter, medical screening and hot meals to help ensure their health and safety.
  • Operationalized more than 300 employees who staffed the EOC throughout the activation.
  • To date, the city has spent more than $46 million on COVID-19 response and recovery.

JIC Standing Down

As Denver moves into long-term recovery operations and out of emergency response activities, the city will stand down the Denver Joint Information Center (JIC) on Friday, June 26. The JIC was activated for 93 days beginning in early March in response to COVID-19.

The  Denver JIC served to coordinate and disseminate emergency public information with county and partner agencies. It has served as a centralized contact point for the media, who have helped to disseminate public safety messages and updates related to COVID-19 and its impacts.

The JIC provided regular updates about the response and recovery efforts taking place to keep the public, decision makers, elected officials, partners, stakeholders, and the media informed. The JIC’s function was critical so that appropriate precautionary or protective actions were taken throughout the COVID-19 response efforts.

During the COVID-19 activation, the Denver JIC received hundreds of calls from local, national and international media. The JIC also coordinated emergency alerts, maintained updated information on the website and was responsive and proactive on the city’s social media channels.

Reopening information and relevant COVID-19 messaging will continue to be shared with media and through the city’s various communication channels. Members of the media are advised to use the following contacts instead of contacting the JIC:

City parks and recreation centers

Parks and Recreation
Contact or 720-913-0620

Denver Motor Vehicle

Department of Finance
Contact Julie Smith or 303-513-6851

Economic relief for small businesses and non-profits

Economic Development and Opportunity
Contact or 720-480-3481

Library programs and services

Denver Public Library
Contact Erika Martinez or 303-888-0311

Local COVID-19 testing and cases, compliance with Public Health Orders, including physical distancing and face coverings

Department of Public Health & Environment
Contact or 720-865-8848

Outdoor expansions for restaurants and bars

Department of Excise and Licenses
Contact or 303-829-6909

Public assistance, child support, and child and adult protective services

Denver Human Services
Contact or 720-467-5535

Requests for Mayor Michael B. Hancock

Mayor’s Office

Shelters and support for people experiencing homelessness

Department of Housing Stability
Contact or 303-895-6845

Street closures

Department of Transportation and Infrastructure
Contact Nancy Kuhn or 303-513-6046

Variance requests

City Attorney’s Office
Contact or 720-793-5685

For up-to-date information on the city’s recovery and relief plan and actions, visit Denvergov. org/Covid19.


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